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Customer Voice – your opinions count

Every person who holds a tenancy or a leaseholders agreement with Riverside is a member of Riverside Customer Voice. The work of Riverside Customer Voice is led by an executive group that we consult with to get your views heard and make changes to our policies and procedures. The executive has customer representatives from across

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Challenging Times, Changing Lives

Challenging times Changing lives

Challenging Times, Changing Lives research project is following 20 families, single people and couples over the next three years to assess financial and economic changes. Riverside researchers are carrying out in depth interviews every six months as part of a longitudinal study, to gain a more detailed understanding of the impact of welfare reform and wider

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Older People’s Day – LGBT

By John Glenton, Riverside’s director of operations in care and support and co-chair of Spectrum, the LGBT staff group. Today is Older People’s Day and that brings me to consider older people from the lesbian, gay, bisexual and trans (LGBT) community. Many in their 60s, 70s and 80s may have experienced direct discrimination and some

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Riverside helped me when nobody else would…

Riverside Money Advice team helped Linsey

After more than two years struggling with mounting debt, and barely managing to scrape together her weekly rent, Riverside customer Linsey reached a crisis point. With two children to look after and rent arrears, she knew she needed help… and Riverside came to the rescue… “Each week I struggled to get enough to pay the

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Older People’s Day 2019: The valuable contribution older make to society

Willow Brook Extra Care in Washington

To mark Older People’s Day 2019, Sally Nicholson, Riverside’s Head of Operations, explains why it is important that we all celebrate the achievements and contribution older people make in our communities. Today, October 1, is the celebration of older people and the contribution they make to our society. As many of us are aware, the number

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Celebrating Bi Visibility Day

By Jenny Crocker, Co-Chair of Riverside’s LGBT staff network Spectrum Since 1999, Bi Visibility Day has been held on September 23, and is a day to recognise and celebrate bisexuality, bisexual history, community and culture. Bisexual and bi are umbrella terms used to refer to sexual orientations which express sexual and/or emotional attraction to more

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We all have a role to play in ending homelessness

Homelessness is on the increase and solutions are needed. Everyone in the sector must step up to the plate, argues Carol Matthews I am very fortunate in my role that I get to travel around the country seeing so many wonderful places. Whether it be an ambitious regeneration project or retirement living scheme, I am always

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Keep warm and cut your energy bills

With a summer of rain and some low temperatures, it’s no wonder three in 10 of us have already switched the heating on. Recent media reports suggested that eight million households flicked the switch as early as August – a move that’s sure to push up annual energy bills. And with winter not far off,

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