New research1 released today [Tuesday 6th March] highlights how some vulnerable former servicemen and women slip through the net and end up homeless after leaving the Armed Forces. Veterans who took part in the study experienced a varied quality of advice on transitioning from the Armed Forces and inconsistent support from local housing authorities in

So we can be consistent and responsive when engaging with you, we have made a few changes to the way we deliver services and communicate with customers. We no longer store information about religious observation, or requests to notify of male visitors, on individual customers or pass it to staff and contractors when they visit

We can help you get started, answer any questions and help you understand the process. Our experts are highly trained in all kinds of benefits and offer free impartial advice. Top tips to be ready for Universal Credit You need to pay your rent, and any charges, to us directly Your payment will include any

In 2016 we made improvements to the way we delivered our Retirement Living services. The changes were made in order to improve our service to you, and in particular: — modernise our services — make our services more consistent — keep our customers safe  — continuously improve  — encourage healthy lifestyles. We were keen to

Our Intensive Intervention service helps customers under 30 years old who may be at higher risk of losing their home and are struggling with their tenancy. The service offers bespoke, tailored support to customers struggling with issues like: — ill-health  — debt — problems with the benefit system — redundancy  — young customers with first

As part of our ongoing commitment to protect your information, we’ve updated our privacy notice to reflect changes in data protection law introduced in May, giving you extra rights about how your personal data is used.  What is personal data? Data that identifies any living individual such as name, address, personal identifier like customer number.

Shareholders at Impact Housing Association’s Annual General Meeting this week (4th June) voted with an overwhelming majority (95%) in favour of proposals to join The Riverside Group. The vote means that Impact will become a subsidiary of Riverside later in the summer, once the legal completion process is concluded. The Impact Board made a recommendation

A single dad-of-one who lost his wife to cancer has handed over £100,000 to Cancer Research UK on behalf of national housing association Riverside. Carlos Montejo, who sadly lost his wife Alba to cancer in 2016, was chosen to represent his colleagues at Riverside who together raised the money through a three year fundraising campaign.