New research1 released today [Tuesday 6th March] highlights how some vulnerable former servicemen and women slip through the net and end up homeless after leaving the Armed Forces. Veterans who took part in the study experienced a varied quality of advice on transitioning from the Armed Forces and inconsistent support from local housing authorities in

So we can be consistent and responsive when engaging with you, we have made a few changes to the way we deliver services and communicate with customers. We no longer store information about religious observation, or requests to notify of male visitors, on individual customers or pass it to staff and contractors when they visit

We are underway with transforming the way we deliver repairs and maintenance, to give you excellent services and better experiences, with greater value for money. We know we need to improve satisfaction with our service, so we’re making wide ranging changes. These changes and more are coming across the country later in the year, so

We can help you get started, answer any questions and help you understand the process. Our experts are highly trained in all kinds of benefits and offer free impartial advice. Top tips to be ready for Universal Credit You need to pay your rent, and any charges, to us directly Your payment will include any

In 2016 we made improvements to the way we delivered our Retirement Living services. The changes were made in order to improve our service to you, and in particular: — modernise our services — make our services more consistent — keep our customers safe  — continuously improve  — encourage healthy lifestyles. We were keen to

Our Intensive Intervention service helps customers under 30 years old who may be at higher risk of losing their home and are struggling with their tenancy. The service offers bespoke, tailored support to customers struggling with issues like: — ill-health  — debt — problems with the benefit system — redundancy  — young customers with first

As part of our ongoing commitment to protect your information, we’ve updated our privacy notice to reflect changes in data protection law introduced in May, giving you extra rights about how your personal data is used.  What is personal data? Data that identifies any living individual such as name, address, personal identifier like customer number.

Riverside has signed up to a new national campaign to help it tackle domestic abuse in communities that they deliver services in. The Make a Stand campaign centres around a pledge which has been developed by the Chartered Institute of Housing in partnership with Women’s Aid and the Domestic Abuse Housing Alliance (DAHA). It consists

Shareholders at Impact Housing Association’s Annual General Meeting this week (4th June) voted with an overwhelming majority (95%) in favour of proposals to join The Riverside Group. The vote means that Impact will become a subsidiary of Riverside later in the summer, once the legal completion process is concluded. The Impact Board made a recommendation