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LGBT customers’ views wanted
We want to make sure Riverside’s services reflect and cater for people from all backgrounds. To support this, we’re launching a focus group for Lesbian, Gay, Bisexual and Transgender (LGBT) customers. It will help us find out what you think of our services, review our policies, and make sure we consider LGBT customers’ needs and
Read more“Riverside worked miracles for us…”
Six months ago, life was pretty good for Amy Tran, 25, and her husband, David. The couple, from Wigan, were looking forward to the birth of their third child. But then tragedy struck – David, 29, was diagnosed with a life-threatening disease. With David out of work, the bills soon mounted up and the family
Read moreIf things go wrong, we want to put them right…
Every year, Riverside carries out more than 200,000 repairs and we know it’s one of the most important services that we provide. Improving your satisfaction with the repairs service is one of our big priorities – and if you’ve got a complaint, or you have a maintenance issue, we want to hear from you. Customers
Read moreMore housing officers working for you where it matters most
For more than a year, we’ve been reorganising and making savings behind the scenes so we can invest more where it matters most – in neighbourhoods. As a result, from the winter onwards, there’ll be 40 per cent more housing officers to work with you in your home, or out and about where you live. Their hours will
Read more#HousingDay 2017: What social housing means to Riverside customers
Today is #HousingDay 2017 which celebrates the difference that social housing makes to people all over the country. This year the day is focused on telling customers’ stories and dispelling misconceptions about who lives in social housing. Next year Riverside will be 90 years old and our roots go back to 1928. We began life
Read moreHomelessness: Riverside’s response to this week’s National Audit Office report
This week’s report from the National Audit Office confirms what we are seeing on a daily basis across the country as we work with more and more people affected by homelessness. As the third largest provider of homelessness services in the country, we are acutely aware of the increase in rough sleepers and people threatened
Read moreNew research reveals 500,000 homes needed across the north of England over the next decade
At least 50,000 new homes are required every year for the next decade across the north of England to keep up with projected demand, according to new research published today. Homes for the North, an alliance of the 19 largest housing associations across the north of England, including Riverside, commissioned housing and planning research specialists
Read moreFirst Residents’ Steering Group meetings to take place in London
Residents are being invited to join a new steering group to help shape the multi-million pound regeneration of their estate. Riverside is planning to invest in building new homes and improving two neighbourhoods in Bromley and one in Lambeth, all in London. Residents have already taken part in consultation events and visits, having a say
Read moreWorld Suicide Prevention Day 2017: Let’s talk
Ahead of World Suicide Prevention Day this Sunday 10 September, Riverside Care and Support’s Liz Turner considers why talking and listening could help to save a life. Every year, more than 800,000 people die by suicide and up to 25 times as many make a suicide attempt. Some of these people may be linked to
Read moreRough sleepers turning their lives around…..in the recording studio at King George’s Hostel
Just around the corner from Whitehall is a building that has been helping homeless people since the early 1900s when it was opened by King George V. Today, the power of music is helping to turn their lives around. Musical notes can often be heard in King George’s Hostel, a homeless centre for men in
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