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International Volunteering Day 2018
At Riverside, our commitment is to create meaningful volunteer opportunities that benefit our customers, the communities where they live and the services we provide. On International Volunteering Day, our National Volunteering Manager, Lee Bailey, looks back at the way the service has developed over the last 12 months. In April, after months of working with
Read moreLadders of Aspiration – Funding to help you reach your goals
We’re really excited to be celebrating our 90th birthday this year. Having reached such a fine age we’re doing lots of things to celebrate this landmark year – including our Ladders of Aspiration scheme. The Ladders of Aspiration scheme is a way for us to help you achieve an educational or professional goal to assist your
Read moreBe ready for new online services in the New Year
Customers already using online rent accounts have been busy helping us test and improve our new online service offer. This allows you to view your rent and charges account, report repairs, plus book, change and cancel repairs appointments – all online, anytime, on any device. With more to come! How do I get it? You’ll
Read moreFocusing on your satisfaction and safety
In our last update, we told you about how we’re transforming our repairs and maintenance services, and investing even more in your safety and comfort. Here’s how we’re getting on. Transforming our services has involved restructuring some of our teams. The new Asset Services team went live in November, with the aim to keep customers
Read moreMake the most of your money
It’s vital to budget to make sure you can pay your rent, bills and day-to-day expenses. Here’s some tips… Your most important bills Payments like rent and Council Tax can’t be avoided. If you don’t pay, it’s likely that you’ll end up in court, so you should make these bills a priority. Other bills Could
Read moreVolunteering to make a difference
We are aiming to do 90 good deeds for our communities during our 90th year to create a lasting legacy. Our staff each get two volunteering days and some have already used theirs to help communities, like the team pictured here pitching in at our Greenfield retirement living scheme in Hull. Do you have a
Read moreYour Involvement
Calling all LGBT customers As an LGBT-friendly landlord, we want to update our lesbian, gay, bisexual and transgender (LGBT) customers on issues that matter to them. To respect your privacy and ensure we only contact LGBT customers who wish to participate, please give us your details if you’d like to be involved. We can then
Read moreCustomer Voice – your opinions count
Every person who holds a tenancy or a leaseholders agreement with Riverside is a member of Riverside Customer Voice. The work of Riverside Customer Voice is led by an executive group that we consult with to get your views heard and make changes to our policies and procedures. The executive has customer representatives from across Read more
Your Retirement Living – Winter 2018
Health and Wellbeing Highlights… The last few months have seen more and more tenants accessing our health and wellbeing service and a range of interesting and intriguing activities taking place in Retirement Living schemes across the country. Some highlights include: Dogs Trust – Pet Therapy October saw the Pet Therapy dogs visiting schemes nationally delivering
Read moreEmma rebuilt her life and now helps others do the same
Emma Magee, from Doncaster, was once stuck in an abusive relationship. But after getting the support she needed, Emma was able to move on and rebuild her life. Now working as an Outreach Support Worker, she tells us how her own personal experience led her to the job she loves. “If you’d have told me
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