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Are you moving onto Universal Credit?
We can help you get started, answer any questions and help you understand the process. Our experts are highly trained in all kinds of benefits and offer free impartial advice. Top tips to be ready for Universal Credit You need to pay your rent, and any charges, to us directly Your payment will include any
Read moreRetirement Living: Further improvements planned to your service
In 2016 we made improvements to the way we delivered our Retirement Living services. The changes were made in order to improve our service to you, and in particular: — modernise our services — make our services more consistent — keep our customers safe — continuously improve — encourage healthy lifestyles. We were keen to
Read moreIntensive Intervention service
Our Intensive Intervention service helps customers under 30 years old who may be at higher risk of losing their home and are struggling with their tenancy. The service offers bespoke, tailored support to customers struggling with issues like: — ill-health — debt — problems with the benefit system — redundancy — young customers with first
Read moreWe’ve updated our privacy notice
As part of our ongoing commitment to protect your information, we’ve updated our privacy notice to reflect changes in data protection law introduced in May, giving you extra rights about how your personal data is used. What is personal data? Data that identifies any living individual such as name, address, personal identifier like customer number.
Read moreKeeping you informed in a way that suits you
At Riverside, we understand that no two customers are the same, so we offer you a variety of ways to keep in touch with us. If you have a visual impairment, dyslexia or learning difficulties you can: — register with us for online services so you can use tools like BrowseAloud — sign up for
Read moreTransforming our repairs and maintenance service
We are underway with transforming the way we deliver repairs and maintenance, to give you excellent services and better experiences, with greater value for money. We know we need to improve satisfaction with our service, so we’re making wide ranging changes. These changes and more are coming across the country later in the year, so
Read moreRiverside’s Pledge to Tackling Domestic Abuse
Chief Executive, Carol Matthews explains why Riverside has signed up to the Chartered Institute of Housing’s Make a Stand pledge Every four years, we all get excited about the World Cup. (Well, some of us! As a Scot, I am completely disinterested). Offices around the country have their sweepstakes. England fans just have that wee bit
Read moreHousing associations can end our over-reliance on a small group of big builders
Sir Oliver Letwin’s letter is encouraging for those of us who want greater diversification to ensure we are building the homes that are needed, writes Carol Matthews. The Times recently trumpeted that house-building is back at pre-crash levels. In many cities you can’t see the sky for the construction cranes. Houses are certainly being built – but
Read moreNick goes from homeless and unemployed to finding his own home and job in just three months
After being made homeless, a remarkable teenager has managed to turn his life around in a matter of months with a little help and support from Riverside. Nick Lord came to Riverside’s The Stages Academy in Middlesbrough in December 2017, and since then has managed to overcome obstacles to get back on his feet. Today,
Read moreHomelessness: Riverside’s response to new government initiative to reduce rough sleeping
On Friday, Sajid Javid set out a cross-government plan of action to reduce the number of people sleeping rough just as the Homelessness Reduction Act comes into force this week. The new package of measures includes a new Rough Sleeping Team, a £30 million fund for 2018 to 2019 and £100,000 funding to support frontline
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