Similar to services like Amazon, Deliveroo and Uber, we’ve launched a new tracking feature for our repairs service. It’s part of our Customer Plan and our commitment to improving our services based on your feedback. This new feature will come in an additional SMS message on the day of your appointment, with an accurate arrival

Do you live in Greater Manchester? Do you think tenants should have their say on the priorities landlords focus on? Do you want your landlord to champion causes that tenants care about to our political leaders? Do you want housing in the region to improve? If this is you, then fill in the Greater Manchester

Young gardeners have been springing into action planting seeds and singing songs, bringing smiles to the faces of older residents at Riverside’s extra care scheme near Sunderland. To mark Intergenerational Week (March 8 to 14), the relationship continues to blossom between the Little Onions Club, which provides gardening activities and workshops to engage children and

Tenants who have lost their jobs through Covid-19 lockdown have been given the opportunity to retrain so they can get back into work. As unemployment continues to surge, the Ladders of Aspiration programme is providing hope to tenants who have lost their jobs or been furloughed during the pandemic. The programme is run by social

A man who has spent six years living on the streets now has a place to call home thanks to new funding to convert much-needed properties in Liverpool. Peter, 40, intermittently slept rough for more than six years but has now moved into a one-bedroom terrace in the city. Under Next Steps Accommodation Programme (NSAP)

A family who terrorised a North Tyneside neighbourhood, making residents lives a misery over a two-year period have been evicted from their home. Tenant David Ellis, 57, and his two adult children were evicted after continually breaching their tenancy agreement with anti-social behaviour, criminal activity and carrying out threats towards neighbours who lived in fear.

Construction students have developed their skills by helping to build 50 new homes for affordable rent in Carlisle. The new estate in Beverley Rise, Harraby consists of two, three and four-bedroomed properties which are all now occupied as families moved into their new homes ready for a fresh start to 2021. “When I first saw

A former rough sleeper has fought his addictions and looking to the future now he is free from alcohol and drugs that has darkened his life for over 20 years. Wayne Mercer was in his twenties when he began taking drugs, and at 26 slowly spiralled into a heroin addiction which blighted his life for

Greater Manchester’s first commissioned homeless service for people identifying as LGBTQ+ and experiencing homelessness has opened in the region. The new accommodation is situated on the outskirts of the city and has six modern flats for people aged 18 plus, providing residents a safe place that is free from discrimination, while also ensuring that they