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Building a stable foundation for affordable housing
Mark shares his thoughts on affordable housing focusing on Riverside’s achievements over the last 12 months, the challenges of welfare reform, right to buy and rent constraints and how we move forward with a new government, in their quest to build more homes. Looking back it’s been a great year for Riverside in achieving our
Read moreInternational Day for the Elimination of Violence Against Women and Girls
By: Helen Gore, Riverside Head of Supported Housing When I hear the stories of women, many with children, whose physical and mental health were shattered by violence in the home, it’s harrowing. Then, I hear the stories of those same women whose lives have been transformed. Take Jane*, a 27-year-old with a young daughter. She
Read moreIt’s ace being an Ally
By Carole Rothery, Strategy and Planning Assistant Liverpool Pride takes place this weekend and I can’t wait! As a Friend of Spectrum (Spectrum is Riverside’s LBGT staff group) I will be joining some of my colleagues to take part in what will be my first Pride march. Over the years I have stood and watched
Read moreGovernment urged to make changes to end homelessness among ex-servicemen and women
New research1 released today [Tuesday 6th March] highlights how some vulnerable former servicemen and women slip through the net and end up homeless after leaving the Armed Forces. Veterans who took part in the study experienced a varied quality of advice on transitioning from the Armed Forces and inconsistent support from local housing authorities in
Read moreA change to our service
So we can be consistent and responsive when engaging with you, we have made a few changes to the way we deliver services and communicate with customers. We no longer store information about religious observation, or requests to notify of male visitors, on individual customers or pass it to staff and contractors when they visit
Read moreTransforming our repairs and maintenance service
We are underway with transforming the way we deliver repairs and maintenance, to give you excellent services and better experiences, with greater value for money. We know we need to improve satisfaction with our service, so we’re making wide ranging changes. These changes and more are coming across the country later in the year, so
Read moreAre you moving onto Universal Credit?
We can help you get started, answer any questions and help you understand the process. Our experts are highly trained in all kinds of benefits and offer free impartial advice. Top tips to be ready for Universal Credit You need to pay your rent, and any charges, to us directly Your payment will include any
Read moreRetirement Living: Further improvements planned to your service
In 2016 we made improvements to the way we delivered our Retirement Living services. The changes were made in order to improve our service to you, and in particular: — modernise our services — make our services more consistent — keep our customers safe — continuously improve — encourage healthy lifestyles. We were keen to
Read moreIntensive Intervention service
Our Intensive Intervention service helps customers under 30 years old who may be at higher risk of losing their home and are struggling with their tenancy. The service offers bespoke, tailored support to customers struggling with issues like: — ill-health — debt — problems with the benefit system — redundancy — young customers with first
Read moreWe’ve updated our privacy notice
As part of our ongoing commitment to protect your information, we’ve updated our privacy notice to reflect changes in data protection law introduced in May, giving you extra rights about how your personal data is used. What is personal data? Data that identifies any living individual such as name, address, personal identifier like customer number.
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