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Be on the lookout – Tenancy Fraud Awareness Week
Help us to stamp out tenancy fraud. That’s the key message from Riverside for this year’s Tenancy Fraud Week (12-18 November 2023). Every year, we see countless examples of tenancy fraud – where people move in to social housing properties then sublet them to others at a profit. Our investigators spend countless hours investigating these
Read moreHave your say – consultation on customer involvement in complaints scrutiny
A month-long consultation has been launched today (Wednesday October 18, 2023) by Riverside Customer Voice Executive who have recommended proposals to change the way we involve customers in the scrutiny of our complaints process. Tenant Complaints Panels have been a part of our complaints process for many years. They give customers the option to have
Read moreRiverside and Countryside Partnerships agree affordable housing deal, enabling 170-home estate regeneration
Riverside and Countryside Partnerships, the UK’s leading developer, have agreed a deal for the 170-home redevelopment of the Pike Close estate in Bromley, which includes the provision of new homes for the 92 households currently living on the estate, with their rent and tenancy terms protected. Designed by architects HTA, the new development will replace
Read moreRiverside announces new customer research partner
Riverside can today announce a new long-term research partnership with social and market research agency, IFF Research. From July, IFF will become Riverside’s partner, asking customers for independent, confidential feedback across a range of services that Riverside provides. You can find more information on the range of customer satisfaction surveys they will help Riverside to
Read moreRiverside and One Housing complete Transfer of Engagements
In December 2021, One Housing became part of The Riverside Group and in November 2022 we announced our intention to accelerate our legal integration through a process known as a Transfer of Engagements. Following consultation with One Housing residents and approval from the One Housing and Riverside Boards and One Housing shareholders, the Transfer of
Read moreRent and service charges notices to be issued soon
Our annual variation notices will land with customers between 16 February and the start of March. With the Cost-of-Living crisis and inflation at over 10% affecting everyone this year’s process has been one of the most difficult we’ve ever experienced. The huge rise in inflation means our costs – in particular for repairs and maintenance
Read moreRiverside shares exciting plans to transform Palace Fields Local Centre and The Uplands in Runcorn
Riverside is sharing detailed plans with residents about the regeneration of Hallwood Park and Palace Fields in Runcorn, with parts of the area due to undergo significant redevelopment that will transform the area. The draft plans, which have been produced following feedback from local people and stakeholders, have been brought to life in a series
Read moreHow a noise complaint led Riverside to take action against domestic abuse
Our commitment to “transforming lives and revitalising neighbourhoods” is at the heart of everything we do and we pride ourselves on being so much more than just a landlord. Earlier this year we took positive action to help a customer suffering from domestic abuse. Our number one priority is the safety of our customers and
Read moreRiverside mourns the loss of much-loved colleague, Ruth Richardson
It is with great sadness that we learned that our dear friend and colleague Ruth Richardson had passed away on Tuesday 3 January 2023 following a cancer diagnosis in February 2022. Ruth began her career in Riverside’s Care and Support service in 2016 before joining the Liverpool City Region team as a Regional Services Manager.
Read moreFoundation donates £250k to help tackle food poverty
The Riverside Foundation – our Group charity – has donated £250,000 to support customers facing food poverty. Our Cost-of-Living survey, carried out in late 2022, exposed worrying evidence about the extent of hardship being experienced by customers due to rising food prices, energy costs and more. So, Foundation trustees felt they had to act promptly
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