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Customer Voice – your opinions count

Every person who holds a tenancy or a leaseholders agreement with Riverside is a member of Riverside Customer Voice. The work of Riverside Customer Voice is led by an executive group that we consult with to get your views heard and make changes to our policies and procedures. The executive has customer representatives from across

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Join our online Customer Panel

We want to know what you think about the service we deliver to you and how we can improve. Our online Customer Panel allows you to feedback on a regular basis through surveys emailed directly to you on a range of topics. We’ve over 200 members already and they’ve already given us their views on

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Update on fire last night at Hastie Close, Netherley

Ten households were safely evacuated last night at Hastie Close, Netherley following a fire. An investigation is currently underway and Dean Butterworth, Riverside’s Regional Director – Liverpool City Region, has issued the following statement: “We would like to sincerely thank the emergency services who attended this serious fire last night at Hastie Close. Their professionalism

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Young and old come together at Riverside’s unique intergenerational supported housing

Jess Hoodlass, 24 and Mike Coombs, 60, at Redwood Glades Extra Care scheme in Hull have formed a great friendship since living there

On Starts at Home Day, Riverside celebrates young and older residents coming together to support each other and forging new friendships as a result of Riverside’s unique extra care housing model. Jess Hoodlass, 24 and Mike Coombs, 60, are a strong example of how intergenerational living can support residents’ lives, helping to combat isolation and

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Important piece of social history returns to Washington site

Here's the Little Onion Club planting flowers around the arch.

An historic sandstone arch that adorned a miner’s social club in Washington is now back home where it belongs. The Washington Colliery Welfare Hall and Institute was the hub of the community when it opened in 1931 until it was turned into a nightclub in the 1980s.   The site on Spout Lane became an

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Carlisle College students set to benefit from training opportunities at new development

Riverside, developer Esh Living and Carlisle City Council have teamed up with Carlisle College to deliver job training opportunities in construction for local students in Carlisle. Training will take place at the new development on Beverley Rise, Harraby in Carlisle which will deliver 50 affordable homes.  It will be managed by Riverside subsidiary Impact Housing

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Jeremy Corbyn meets veterans at supported housing service to mark Armed Forces Day

Veterans at a supported housing service in Teesside met with Jeremy Corbyn and shared their experiences of being homeless to mark Armed Forces Day. The Labour leader toured Hardwick House, a supported housing service run by housing association Riverside which has 20 self-contained apartments for ex-service personnel who are homeless or at risk of sleeping

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Eat Together: Riverside supports the health and wellbeing of veterans

Marco Pierre White with The Beacon residents

Veterans at Riverside’s The Beacon in North Yorkshire are developing new cookery skills which are helping to boost their confidence as well as tackling feelings of social isolation. Over the last few years, residents at The Beacon have had the opportunity to learn how to cook and bake in the Veterans Artisan Bakery with the

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Sefton couple share secret to 65 years of marital bliss

Jim and Margaret McNally of Hawthorne Court Retirement Living Scheme in Litherland celebrate 65th wedding anniversary.

A Sefton couple’s lifelong love which began when they met on a bus in the 1950s is being celebrated as they reach their 65th wedding anniversary. It was love at first sight for Jim and Margaret McNally when he caught sight of her on a bus in May 1952 in Liverpool city centre, and two

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Making a difference by volunteering with Riverside

It’s Volunteers Week 2019 and our National Volunteering Manager, Lee Bailey, explains why it is important for everyone to get involved and volunteer, which benefits our customers, the communities where they live and the services we provide. Riverside is looking for volunteers with a wide range of opportunities available to support customers and marking our

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