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The Mortgage Charter – an information blog for Home Ownership customers
by Helen Reddington, Director of Home Ownership We are all impacted by the cost-of-living crisis. Whether it’s spending more on the weekly food shop, energy bills or, of course, housing, it’s been having an impact for some time now. This increase in costs is driven by high inflation and this is also driving up interest
Read moreWorking together to improve safeguarding and creating safer organisational cultures
In 2021 a small number of organisations decided to come together to look at how, as housing providers, we collaborate with customers on safeguarding related matters from a strategic and operational viewpoint. Over several months we reviewed each other’s policies, procedures, organisational structures, and processes. Each learning about areas where we could improve but, overall,
Read moreBe on the lookout – Tenancy Fraud Awareness Week
Help us to stamp out tenancy fraud. That’s the key message from Riverside for this year’s Tenancy Fraud Week (12-18 November 2023). Every year, we see countless examples of tenancy fraud – where people move in to social housing properties then sublet them to others at a profit. Our investigators spend countless hours investigating these
Read moreOp FORTITUDE Case Study – A’s Story
‘A’ is an Armed Forces veteran and self-referred to Op Fortitude when he was facing numerous challenges in his life. Read his story here.
Read moreOp FORTITUDE Case Study – T’s Story
‘T’ was referred into Op Fortitude by a medical charity after he was left homeless after spending months in hospital and losing his property. Read their story.
Read moreBlack History Month – What’s in a name?
During Black History Month, our Equality & Diversity Manager, Lyn Bowker looks at why it’s so important we pronounce people’s names correctly and offers some tips to make sure you always get it right. It can be easy to mispronounce a colleague’s or a customer’s name, if you’ve not met anyone with that name before.
Read moreHave your say – consultation on customer involvement in complaints scrutiny
A month-long consultation has been launched today (Wednesday October 18, 2023) by Riverside Customer Voice Executive who have recommended proposals to change the way we involve customers in the scrutiny of our complaints process. Tenant Complaints Panels have been a part of our complaints process for many years. They give customers the option to have
Read moreNumber of households in temporary accommodation now more than 104,000
New Government statistics released today have shown the growing problem of homelessness. The data showed a 9% increase in households experiencing homelessness and owed a ‘relief duty’ when compared to the previous year. Households in temporary accommodation increased by 10% to stand at 104,510 at the end of March. John Glenton, executive director of Riverside Care
Read moreCouncil spending on accommodating homeless families in England up 33% in past year, figures show
The number of people living in temporary accommodation or facing homelessness is becoming a growing humanitarian crisis in England says John Glenton, Executive Director of Riverside Care and Support.
Read moreNational Scrutiny Week 2023
National Scrutiny Week (2-6 October) is a chance for customers to have their say and learn more about holding landlords to account. Click here to find details of a series of free webinars and events run by tenant engagement experts, TPAS and let us know what you think at [email protected]
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